What Our Clients Say

“Alicia’s approach is to provide a safe and supported space for staff to express their concerns and difficulties as experienced by them and have them acknowledged without judgement. Mediation takes a special touch, guiding and supporting without judging or taking sides. Alicia has a natural talent for putting people at ease and working with them to achieve a sustainable outcome. This is supported by her legal training and commitment to ongoing development in her chosen field of conflict resolution. I am delighted to recommend Alicia and wish her continued success in this important area of work.”

“When organisations and teams are going through rapid change it is easy to focus on the tasks and forget about the people aspect and impacts of change. By undertaking a cultural assessment alongside the implementation, Alicia was able to build trust and confidence in the team by identifying the key aspects that needed addressing in successfully implementing change. By focussing on the solutions, Alicia was able to provide training, coaching and advice, to open up both managers and team members eyes to the opportunities of working together to fulfil outcomes. Since the cultural assessment there has been a measurable improvement within the team.”