“When organisations and teams are going through rapid change it is easy to focus on the tasks and forget about the people aspect and impacts of change. By undertaking a cultural assessment alongside the implementation, Alicia was able to build trust and confidence in the team by identifying the key aspects that needed addressing in successfully implementing change. By focussing on the solutions, Alicia was able to provide training, coaching and advice, to open up both managers and team members eyes to the opportunities of working together to fulfil outcomes. Since the cultural assessment there has been a measurable improvement within the team.”