“Alicia’s approach is to provide a safe and supported space for staff to express their concerns and difficulties as experienced by them and have them acknowledged without judgement. Mediation takes a special touch, guiding and supporting without judging or taking sides. Alicia has a natural talent for putting people at ease and working with them to achieve a sustainable outcome. This is supported by her legal training and commitment to ongoing development in her chosen field of conflict resolution. I am delighted to recommend Alicia and wish her continued success in this important area of work.”