Mediation
and Coaching

I wanted to say how much I have appreciated the depth, care and thoughtfulness you have brought to this work. The report is extremely helpful, and your insights have given us a much clearer basis from which to move forward. It has been a real pleasure working with you. I have very much appreciated your professionalism, judgement, and skill throughout…

  “I have worked with Alicia for more than 15 years in various different capacities including as a leading employment lawyer, outstanding workplace investigator and, more recently as an expert mediator and conflict coach. Alicia has excellent technical skills and sound judgment, but above all, tremendous 'EQ' and a real ability to connect with people from all walks of life.…

“I feel like we have moved a mountain in our session today. I am feeling so grateful.”

“Things are feeling really positive Alicia, and a lot of gratitude I feel towards you and the process you allowed us to sail through to come to this place. Thank you.”

"We invest in our careers, our health, our wardrobes and lots of other things… but what about our relationships with – as Alicia said – the most important person in our lives?  I found that with two tweenies, a husband that worked full time and me running our own business, that my husband and I were drifting apart. Rather than…

“Alicia helped me when I was in the midst of difficulties with my husband. It has had such a profound impact on me and I cannot thank Alicia enough. Alicia opened my eyes up to something that I couldn't see before and helped me see that there were other avenues to explore. After much work on our marriage, which has not…

Just thought I’d drop you a line to update you on the situation re Party A and Party B (both Senior Executives). Touch wood but things have greatly improved. They both seem to be more respectful of each other and the mood in the office has also greatly improved. Many thanks.

I appreciate your support through this, you’ve really helped me personally and professionally.

Really appreciate your personal approach to the mediation – it made it a lot easier to navigate.

Thanks so much again for your professional guidance and counsel over the last week or two and especially yesterday (the mediation). Despite some of my best held beliefs and personal objections to many of the “issues” raised, the right way forward is to put the past in the past and for me to control my own positive behaviours / self…

“I just wanted to thank you again for the debrief yesterday after the session. I knew that participating in a process like this was not going to be easy, and I appreciate the way you approached it. You created a space for everyone to be heard, respected, and shown empathy which makes a challenging situation more manageable. It really made…

“Your work has been very valuable for the entire team and is definitely making a difference so a big thank you.”

“I already feel a lot better and that I have been listened to. I feel a big sense of relief.”

“Thanks for everything. I know we wouldn't have made it here without everything you've done, and the skill, expertise and experience you contributed to the mediation process — so thank you again. And I wouldn't have made it through without your support, compassion and understanding.“

“Alicia is an experienced employment lawyer and workplace mediator, with a very calm and engaging manner.”

“I feel like we moved a mountain in the sessions. I did not think this was possible. Thank you Alicia.”

“Even though these are not the circumstances in which I would like to meet you Alicia, thank you for making this process as easy as possible in all of the circumstances. At no time did I feel judged by you and I always felt that you had our best intentions at heart. Thank you again.”

“Thank you Alicia for making a painful and difficult process palatable and for the hope and energy that you brought to the process right from the start, which helped me with my initial resistance to the process and allowed me to engage in the process.”

"Thank you for your kind words and for the support provided, you have been a thorough professional and at no point gave me any doubt as to your genuine desire for the parties to achieve a positive result, which I feel has been achieved."

"I appreciate all the effort and work that you have done to make this process as peaceful and amicable as possible"

"I have appreciated working with you on this journey, you have handled this very professionally"

As part of an organisational transformation project, Dumais Workplace Services Pty Ltd delivered Bystander Training to our entire workforce. Alicia worked with us to customize the training so that it was a perfect fit for our workplace culture. She provided real-life examples that were easy to understand, and presented in a manner that encouraged further discussion and questions. Alicia showed…

“Alicia is enthusiastic, knowledgeable and tailors her content well to the audience when presenting. Not only does she have a very engaging style of delivery, she demonstrates great insight into what is really needed, be it education and training or in assisting parties in conflict.”

“Alicia is a leading employment lawyer, outstanding workplace investigator and expert mediator and conflict coach. Alicia has excellent technical skills and sound judgment, but above all, tremendous 'EQ' and a real ability to connect with people from all walks of life. In my view, it is this last attribute which makes her such an effective mediator and coach.”

“Alicia’s approach is to provide a safe and supported space for staff to express their concerns and difficulties as experienced by them and have them acknowledged without judgement. Mediation takes a special touch, guiding and supporting without judging or taking sides. Alicia has a natural talent for putting people at ease and working with them to achieve a sustainable outcome.…

“When organisations and teams are going through rapid change it is easy to focus on the tasks and forget about the people aspect and impacts of change. By undertaking a cultural assessment alongside the implementation, Alicia was able to build trust and confidence in the team by identifying the key aspects that needed addressing in successfully implementing change. By focussing…